Service Agreement: Before any work or service, the customer must sign an agreement stating that he or she understands the services that will be performed, the expected time of completion, and the estimated cost to complete the job. Customers agree to pay 30% of the estimated cost up front as a down payment, and the remaining balance on the day of completion.

Software: Due to software piracy issues, customers are advised to purchase all retail licensed software. We provide the software at its retail price, and install them when requested. Sarkis PC Repair makes no warranty with respect to retail software sold by us, and all software is sold as is with any manufacturer faults.

Payments: Payments may be made in the form of money order, certified cheque, company cheque, personal cheque and cash. Order is held until personal cheques have cleared.

Balance Due: Immediately following job completion, an invoice will be submitted to customers who do not pay in full the day their work is completed and received. Any customers who breach the service agreement by failure to pay any remaining balances will no longer receive services until the balance is paid fully. If non-payment exceeds beyond 30 days, the matter may be turned over to collections and/or legal action may be taken.

Refunds/Termination: Either party may terminate an agreement by giving notice within 24 hours prior to job completion. In the event of termination due to a customers noncompliance with the terms as stated in our agreement, any fees that have accrued up to the date of termination will be required to be paid in full. (This amount can be subtracted from the customer's original down payment fee, and an invoice will be issued outlining all fees). However, if Sarkis PC Repair chooses to terminate the agreement for any reasons other than these, the customer will be refunded his/her down payment fee. Sarkis PC Repair reserves the right to decline any service at its discretion. Customers will be notified when orders are complete and ready to be picked up or delivered. Payment in full after job completion is evidence that a customer is satisfied with the work and therefore will not be refunded. In the unlikely event litigation is commenced between the parties of this agreement, the party prevailing shall be entitled to a reasonable sum for attorney fees.